FAQ

Frequently Asked Questions

Setup, usage, privacy, billing, and everything else you need to know about your Ally.

How do I connect to my Ally?

You connect through your browser, Slack, or desktop app — whichever method we provided in your welcome email. Your Ally is already running and waiting. Just open the link and start typing. See Start Here for step-by-step setup.


What platform does my Ally run on?

Your Ally runs on OpenClaw, the leading open agent platform. It is managed and hosted by Alvin Media. We handle the configuration, updates, and support so you can focus on using it.


Does my Ally work while I am away from my computer?

Yes. Your Ally runs persistently. It can continue tasks you have approved even when you step away. When you come back, it presents the results for your review.


What can my Ally do?

Your Ally can manage files, browse the web, control applications, draft content, organize schedules, research topics, and more. It works with your context and follows your instructions. See Your Ally for details.


Is my data private?

Yes. Your Ally runs on your computer with your data. Alvin Media does not have access to your files or conversations. We maintain and update your Ally configuration, but the work and context stay with you.


Can I change what my Ally does?

Yes. You can update your Ally's role, context, and instructions at any time. Tell it what you want it to focus on. The more specific you are, the better it performs. See Give Your Ally Better Context for guidance.


What if I need help?

Contact support through your A Portal dashboard or email the address in your welcome materials. We respond during business hours. For urgent issues, use the priority support channel included with your plan.


How much does a managed Ally cost?

Setup starts at $49, which includes the first month of hosting. After that, monthly hosting keeps your Ally running, maintained, and supported. See alvinmediaally.com for current pricing.


Can I cancel anytime?

Yes. You can cancel your managed Ally at any time. Contact support and we will process the cancellation. Your Ally stops running at the end of your current billing period.


How is an Ally different from ChatGPT or Claude?

ChatGPT and Claude are chatbots you visit in a browser. Your Ally is a permanent agent that lives on your computer, has persistent memory, can control files and applications, and works for you even when you are not actively chatting. It is a teammate, not a text box.


What if I want to set up my own Ally instead?

You can buy DIY playbooks at alvin-media.com that guide you through setting up agents on OpenClaw, ChatGPT, Claude, Gemini, and other platforms. The managed Ally is for people who want the work handled for them.


What is A Portal?

A Portal is your dashboard for managing your Ally — saving guides, tracking progress, and accessing support. Click Sign In on any page to access your portal.


Get Started →